Customer Survey

What our members have to say

Each year we run a survey to find out what you think about us and hear your suggestions on what you’d like to see introduced. Thank you to everyone who took part. Congratulations to Elaine Hanrahan who has won a set of Nutri-scales in our prize draw from all respondents. We’ve finished compiling the results and here is what members had to say.

How would you describe us to a friend?

  • Friendly supportive and lots of laughs had by all
  • I find Tracey’s classes supportive and fun. I would not do any form of exercise that I did not enjoy. This makes it possible for me to stick at it.
  • No one pretends to be perfect. Tracey is ‘human’. There is a feeling that she is with us on our journey and not just telling us what to do.
  • Great fun classes for all ages, sizes, fitness levels, taught by Tracey who really cares about each and every individual. I love the way she also goes round to check you are performing the movements correctly.
  • A really friendly class. Very supportive.
    Fun classes, sometimes hard work, mixture of people all struggling with their weight and fitness.
  • Motivational, fun,  nonjudgemental, all in the same boat with a desire to loose weight and become fitter, friendly.
  • Very friendly and makes me feel comfortable whilst doing exercise, a lovely lady.
  • Social and welcoming group.  Not to strenuous exercise classes and non-judgmental, informal support.
  • A really friendly, welcoming group for any age, size and shape. Good and varied exercise routines.
  • Calorie counting is main diet though you can do whatever diet suits you.
  • It’s a great fun social way to keep on top of your diet and keeps you fit.
  • Enjoy the low key approach, especially that Tracey’s non-judgemental, as I never lose much weight, but I do enjoy the regular exercise.
  • I would say how much fun Tracey makes each class, with good advice about healthy living and encouraging exercise classes, and they would be amongst a friendly group of like minded people with the same goal.
  • A friendly exercise class which encourages us all to get fitter and slimmer.
  • Friendly keep fit group.  Really nice instructor, we always have a laugh with Tracey.  Very informative with diet.
  • Very friendly, make you feel at home and not alone in your fight to be a thinner, lighter person even if you’re a man. All the members have advice to share and are very helpful. They make you feel part of the Slim & Fit family. Tracey has a world of knowledge about getting slim, she is also very supportive. If you put on one week she discuss what happened and try to correct you not look down her nose as I’ve been told some places do.
  • Fun and friendly. Good fitness regime. Fantastic support.
  • If you are looking to get fit and lose some weight then you will find Tracey’s classes perfect for you.
  • Tracey is very encouraging, and makes her exercise routines effective, tailored to suit all participants.  The classes are friendly and supportive.
  • Slim & Fit classes are a friendly group for every age + size.  Tracey is very supportive,  she includes you in all she does. The class is fun + it works.
  • I would say they are very fun classes and that you are very easy to talk to especially when weight loss gets difficult.
  • A class of fun but with hard work to achieve results. Always new challenges i.e. lose 5lbs before Xmas to enter throughout the year. Choice to do high impact exercise or low to suit your needs on the day (although Tracey does come round to push you a little harder.)
  • Well supervised exercise programs. Tracey always ensures you are doing it right to prevent injury.
  • Easy – I did this to a friend on Friday, “Tracey is great – good fun, a self-confessed chocoholic and does not pass judgement on your weight! She really takes time each week to speak to you at the scales and offer advice, insight etc. – you never feel rushed.  The classes are great fun – and really varied – you never really know what you are walking in to do!”
  • A happy ‘club’ of people with health and fitness in mind.
  • It’s a good class, we have fun and it’s very friendly.
  • Very friendly classes and plenty of encouragement.
  • Very easy going but very encouraging. Great socially and a good result for me.
  • A friendly bunch of people.
  • A friendly keep fit instructor who encourages us with exercises and healthy tips.
  • Friendly class with fun exercise.

What would you miss the most if you could not use us anymore?

  • The friendship and support from everyone on the weight-loss journey
  • The friendly encouragement
  • The friendly atmosphere and feeling of everyone being in the same boat
  • Meeting other people
  • The friendship and motivation, exercises and a good laugh
  • The banter and friendliness and motivation
  • Exercise class as it contains elements of intensity alongside periods of less strenuous movement which suits me now I am older
  • Exercise and encouragement
  • Friendship
    The early evenings suit me best and I like the fact that we are, mostly, women striving towards the same goal
  • Tracey! The encouragement to keep trying, even when I feel I am failing, also the exercise classes because these are the only ones I attend
  • The regular exercise and incentive to increase fitness and weight loss
  • All the members of group, as well as Tracey Amis our instructor.
  • The friendly atmosphere,the exercise and the general chat before and after class. The events Tracey gets us into e.g. the colour run PUFF!
  • I would miss the friends I’ve made
  • The exercise and the fun
  • I look forward to coming to class and mixing with others who have the same targets to try to keep weight down and enjoy exercise
  • The exercise, as class is the most energetic exercise I seem to get time for however, I really need the weigh in to keep me on track with my eating habits.
  • The companionship/meeting and spending time with new friends.
  • Weight loss ha ha
  • As much as I hate the exercise I would miss it
  • Social aspect
  • The banter and the Christmas meal out
  • Not only the exercise but the company of other friends I have made in the group
  • All of it!

 What are your biggest everyday challenges?

  • Resisting sweet things especially chocolate.
  • Managing my food and exercise routine, shopping, cooking alongside my hectic life. Routine is key to my success.
  • Planning meals, avoiding temptation, getting daily exercise
  • Wine!
  • Not eating for comfort, or cos I am bored or tired.
  • Staying away from cheese, its all or nothing!
  • Eating the right meals and not the biscuits.
  • Nothing on daily basis but periods of low spirits or guests (especially grandchildren) where wrong food is in the house and my resistance is poor.  I have however been able to throw food away rather than eat sugary of fatty foods.
  • Portion sizes and being bothered to record and add up food intake.
  • Being a single mum is my biggest challenge – the responsibility it brings every day and in terms of diet avoiding the sweet tooth foods
  • Fitting in a weekly class with other activities – it is great to be able to swap class to other evenings if I can’t make my regular class. Flexibility is key.
  • My biggest challenge everyday is to keep away from too many choccie bars and over indulging.
  • Drinking more water.
  • Keeping away from the bad food.
  • Portion sizes, lack of exercise.
  • To stop eating chocolate and do more exercise.
  • Trying to eat healthily and sufficiently every day.
  • Snacking in the evening
  • To try to do some exercise everyday.
  • Fitting exercise in around working (long hours / travelling around).
  • Working exercise into my day and I find it very challenging to keep to the calories I am allowed each day.
  • Eating the right things, getting used to modern menus.
  • Ice cream
  • Keeping to my calories.
  • Portion sizes.
  • To stop eating sweets.
  • Not to buy the nibbles or eat them. Not to eat as soon as I get in the house or make a drink for supper and not to drink alcohol.
  • To stop over eating.

What’s the one big thing we’re missing?

Lots of people said they couldn’t think of anything and that it was spot on. Here’s some suggestions serious and not so serious!

  • Men!
  • Zumba/Bollywood/dance classes. Some exercise could me more dance based.
  • Provide information about the psychological aspects of overeating (possibly using questionnaires about when and why).
  • A specific calorie counted diet to follow.
  • Different times for Pilates courses.
  • Need more game type exercise.
  • Nothing except a glass of wine for after class :)
  • It’s not a big thing – but a bit more info / ideas on the food side. It would be easy to get stuck in a rut with the same kind of foods. A nudge to explore something different perhaps?
  • There could be more emphasis on the diet each week.
  • Variety of exercise
  • I do like a full on class. We have to be pushed to appreciate that we have exercised and feel we have done our best. I know it is difficult with a mixed ability group.

If you were me what would you do to REALLY impress customers?

  • Just carry on being yourself
  • Keep doing what you do
  • Wear a fancy hat each week!
  • Have a (plastic) skeleton in class one week so you can point to all the areas of the body we are working. Us laymen don’t know what you’re talking about half the time!!! LOL
  • Give us a print out timetable of your weekly classes
  • Stop eating chocolate!
  • Keep doing what you are doing. The bit at the beginning after you have weighed in seems to drag.
  • Can’t think of anything extra!
  • New challenge that you join in as well like the 5 week challenge.
  • Would try something different e.g. use Cognitive Behaviour Therapy forms for people to complete to enable them to challenge weaknesses e.g. do they eat at set times whether they are hungry or not? Do they reward themselves after exercise or compensate after a disappointment?  Can they have one biscuit or do they need to finish the packet?
  • Keep changing routines and making sessions varied. Personally I love the HIIT classes.
  • Give out specific diet sheets which are already calorie counted so people like me find dieting easier.
  • Be less modest – showcase successful dieters on posters in class so it motivates others to keep it up.
  • Remind participants when the next class is and encourage people to join you there.
  • I don’t think you need to impress customers – being yourself is what attracts people and makes them want to stay!
  • Talk less about chocolate and sweet foods – although you are slim, you need to understand the effects of a high sugar diet on the working of the pancreas i.e. early onset of diabetes. You could invite health specialist in i.e. Diabetes UK to endorse the good diet/exercise message.
  • Explain more about diet and female conditions such as menopause, thyroid etc.
  • The mind boggles! I think you have a good way with you and you know the individuals and how to treat them to encourage them to do as much as they can. I wouldn’t change anything. I guess I’d be impressed if I saw you on Strictly!!!
  • Offer to meet people in their own homes.
  • Be yourself, just as you are.
  • Don’t think there is much to improve. You do everything well.
  • I think you already do it with your caring and friendly approach.
  • Sorry again I can’t answer this. I think you are a great teacher,  your routines are fun,  you support us,  you email,  text us,  it’s great.
  • Can’t think of anything you aren’t already doing.
  • Perhaps “prizes” for those getting to goal or each stone lost – but something that would help you raise your brand profile (a bag or t-shirt with your logo and a witty statement?)
  • The success of your present and past customers.
  • Make the workouts more stretching/strenuous.
  • I feel you’re doing a great job!!
  • Same as you are doing
  • Do lots of varied classes so we don’t get bored with the same thing
  • Send regular text or/and emails of inspiration and information tailored to the individual member.
  • Do a food diary check.
  • Have photos of you and customers, before and after weight gain.

Is there anything else you would like to add?

  • I look forward to classes; I feel safe and secure and don’t feel reprimanded like a naughty schoolgirl girl if I haven’t lost weight due to my own stupidity and lack of self-control.
  • You’re doing a great job
  • I think that you are very personable and friendly and that really helps. If I was made to feel useless at dieting – which I am, I probably would stop coming. you encourage me to keep trying and I like that.
  • I love the classes and I think you are spot on with how you run them. It’s enjoyable but also focuses on the importance of a healthy diet and looking after ourselves. The exercises are as challenging as you want them to be and everyone feels comfortable with that. I love the exercise as it compliments my first love of running. I am more conscious of what I eat which keeps me more in control so that I don’t spiral out of control ever! Love the classes – HONESTLY!
  • Please don’t stop!!!
  • I’m enjoying the group. Thank you.
  • I am really glad I joined. We have a really good and very approachable instructor.
  • Thank you Tracey
  • No, I think I have covered everything and don’t want Tracey to get big-headed!
  • Since coming to the classes + Pilates I think + feel different,  I enjoying going + hate it when I can’t due to my job.
  • I have been to many classes + to the gym but always felt it as a chore. I enjoy exercise now.
  • Keep doing what you are doing – great sense of humour (particularly when you go wrong with steps / actions and wonder why the rest of us aren’t keeping up).  You make each and every person feel special when they come to class. Thank you!
  • You run a good class and i’am enjoying the Pilates and Kettle Bells too.
  • I am grateful for your encouragement.
  • No, only that Tracey is great and really encouraging.
  • Could you provide a recipe swap service?
  • Perhaps provide a homework challenge.
  • Please do another class like you did last week with the balls.
  • I think you’re doing a good job. I enjoy the Pilates and the bike ride.

How likely are you to recommend us to a friend (on a scale of 1 to 10 where 10 is very likely)?

9.4

Overall

 

Thank you all so much for your great feedback. I will be taking all your suggestions very seriously and aim to incorporate some of them into classes in the coming year.