Frequently Asked Questions

Do I have to get weighed?

There is no obligation to get weighed at class. If you wish to come for exercise only then we have a membership plan just for you.

Do I have to exercise in class?

There is no obligation to exercise in class. If you prefer to just come to get weighed then we have a membership plan just for you.

What support is included?

All the support you need is included in your membership. We are here to help you to achieve your goals. If you have a question or just need to talk then I am always available by phone or email.

Can I change my Weigh-In class?

You are free to change which class you get weighed at. Simply let us know and we will update your records.

What about exercise during pregnancy?

New members who are pregnant and haven’t exercised with us before are not able to join our exercise classes. We would be very happy to welcome you to class following your post-natal check-up.

Existing members who become pregnant will need to get clearance from their GP before continuing with the programme. You will be required to inform us of any change in your condition.

What about dieting during pregnancy?

A healthy diet is an important part of a healthy lifestyle at any time, but is especially vital if you’re pregnant or planning a pregnancy. Eating healthily during pregnancy will help your baby to develop and grow, and will keep you fit and well.

You don’t need to go on a special diet, but it’s important to eat a variety of different foods every day to get the right balance of nutrients that you and your baby need.

It’s not safe to go on a diet while you’re pregnant and you should not attempt to lose weight. It’s understandable that you’re worried about your weight, but dieting could be harmful for you and your unborn baby.

Are there additional costs?

Everything you need to come to class is provided, including any equipment we use. You just need to bring your towel or a mat if you’re exercising. Otherwise you are ready to go.

Can I change Membership Plans?

You are able to upgrade your plan at any time. Just let us know and we will take care of the rest.

You can downgrade your plan after the end of the introductory period.

Can I cancel at any time?

Premier Club and Premier Club+ members can cancelled after three months of membership.

Platinum Club is an annual scheme and cannot be cancelled since it is the only way we could offer you such a greatly discounted price. However, it does not automatically renew so you are in control.

Pay As You Go members can cancel after one month of membership.

Note: A re-join fee would be charged if you later decide to return.

What about Refunds?

Membership & class fees are non-refundable. It is your responsibility to cancel any standing orders made to us from your bank account. Fees received in error cannot be returned.

If you are dissatisfied with any products purchased from us we will always endeavour to exchange it. Refunds are provided only if the item is faulty or defective.

Have another question?

If you can’t find an answer to you question then please get in touch.